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Category Archive for ‘Splat Skills’ rss

How a Japanese Restaurant Taught Me to be a Better IT Consultant

by Tae FitzSimons on Mar 26, 2010 (6) Comments

Recently, I had lunch at a local Japanese restaurant and learned something important about business.  As soon as I walked in I was greeted, not just by the hostess but by all the nearby staff.  Everyone had a bright smile and upbeat attitude.  I started my lunch on a good note.  The customer service was [...]

SplatSkills: Business Apologies

by Tae FitzSimons on Mar 01, 2010 (0) Comments

There’s a lot of public apologies lately.  Tiger Woods and Akio Toyoda are among the most recent.  Tiger for family values/morality issues.  Akio Toyoda on behalf of a company that made serious product safety mistakes.  They apologize because human nature desires an honest acknowledgment of wrongdoing, of the mistakes made regardless of intent and acceptance [...]

SplatSkills: Hush Up & Listen

by Tae FitzSimons on Feb 20, 2010 (0) Comments

As experienced consultants, we often start a new project with a new client with a lot of enthusiasm, especially when we are brought in for skills sets and experience the client does not have in-house.  We are there because of our expertise and we are ready and willing to share it.  But some consultants come [...]

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